We have great confidence in our products — enough confidence to offer you a Money-back Guarantee. Yep, if you do not see any results, we offer you a reimbursement.
Money-back Guarantee
Requirements
1
Use the Hair Growth Kit as recommended for at least 150 days. (This includes consistent use throughout a minimum of 150 days, and not trimming further down than 4 mm.)
2
Document your progress with monthly pictures (upload in the claims form).
3
Claim guarantee through the form below. Once approved, we ask you to return your products at your own expense.
Additional products/orders are not eligible for the guarantee.
How many times can I claim the guarantee?
The Money-back guarantee can only be claimed once per customer.
Guarantee expiration
Your guarantee must be claimed within 365 days from your order date.
Product return policy
The return of products is a prerequisite for receiving warranty services. We acknowledge that you may have disposed of your empty serum bottles, but as a minimum we require you to return the Moonroller.
We don’t cover return costs. It's entirely up to you which delivery provider you choose, but the package must be sent directly to our warehouse and not to a parcel box. We recommend using a tracked service to receive proof of return