The specific shipping costs are determined and displayed during the checkout process.

For deliveries outside the European Union, customs or import duties are applied once the package arrives in the destination country. The recipient of the package is responsible for paying these fees. Regrettably, we are unable to predict these costs, as customs policies and import duties differ greatly across countries. The customer is fully liable for all postal expenses, costs of returning the shipment, customs fees, and handling charges if they choose to reject a package due to import duties or taxes.

At Copenhagen Grooming, we understand the importance of receiving your orders promptly. Typically, our delivery time ranges from 5 to 10 business days for all items that are in stock. We are committed to dispatching your products as quickly as possible to ensure a smooth and efficient delivery experience.

Estimated delivery time within EU: 

• 2-5 Business days 

Estimated delivery time outside EU:

• 4-10 Business days

We take great care in delivering your goods safely and securely. To enhance your shopping experience, we offer free shipping for all purchases over $112, whether it's to your private address or business location. For orders less than this amount, you can easily find the applicable shipping cost at the checkout page.

Please be aware that if you choose to have the product delivered without a signature, Copenhagen Grooming cannot assume liability for any products that are lost or damaged upon delivery. For more detailed information about our shipping prices, please refer to the relevant section below.

In instances where an item is not in stock, we may experience a longer waiting period before we can ship your order. We appreciate your understanding and patience in these situations and assure you that we make every effort to fulfill your order as soon as possible.

We take great care in delivering your goods safely and securely. To enhance your shopping experience, we offer free shipping for all purchases over $112, whether to your private address or business location. For orders less than this amount, the applicable shipping cost will be displayed when reaching the checkout page.

Please be aware, that if you choose to have the product delivered without a signature, Copenhagen Grooming cannot assume liability for any lost or damaged products upon delivery.

When an item is not in stock, we may experience a longer waiting period before shipping your order. We appreciate your understanding and patience in these situations and assure you that we will fulfill your order as soon as possible. If an item is out of stock for a longer period, this will appear on the product page. We will not be able to provide an accurate date for when the product is back in stock. We will therefore offer the option to sign up for a notification once it is available again.

You have the right to cancel your order within 14 days from the day you receive your product. After notifying us about the cancellation, you have 14 days to return the item/items. Always contact our support at support@cphgrooming.com before returning goods, otherwise the return may not be accepted. 

If you are returning your goods after 14 days from you received the package, you must pay for the return of the package. If the fault is on our side, we will of course cover the expenses. Products returned unstamped or paid with a “cash on delivery” are refused receipt. When returning products, please use a distribution company that offers tracking - please don't use any alternative package distributors, this makes it impossible to track the item if these should be lost during return shipping. You should ship the item adequately packaged with a copy of the invoice and please state clearly the reason for the return on the return form.

Return address:

Copenhagen Grooming
Kildebrøndevej 42,
2670 Greve Strand
Denmark
You can also cancel your purchase by refusing the receipt of the shipment.

These return rules apply to all items sold as distance sales (and for private sales).

To undo a purchase, the packaging and product must appear in mint condition and be completely unused so the product still can be sold. If the returned goods differ from the above, we reserve the right to make a reduced refund.

If you make use of your right to cancel an order within 14 days, we refund your payments for the order, but the refund will not include shipping costs. The money will be refunded with the same payment method/to the same card you have used for payment.

You always have the right to a minimum 2-year guarantee for faulty goods. If you wish to claim a valid error on an ordered item, please contact us as soon as possible after you have discovered the mistake.