Shipping and Refund


At Copenhagen Grooming, we understand the importance of receiving your orders promptly. Typically, our delivery time ranges from 5 to 12 business days for all items that are in stock. We are committed to dispatching your products as quickly as possible to ensure a smooth and efficient delivery experience.

We take great care in delivering your goods safely and securely. To enhance your shopping experience, we offer free shipping for all purchases over $112, whether it’s to your private address or business location. For orders less than this amount, you can easily find the applicable shipping cost at the checkout page.

Please be aware that if you choose to have the product delivered without a signature, Copenhagen Grooming cannot assume liability for any products that are lost or damaged upon delivery. For more detailed information about our shipping prices, please refer to the relevant section below.

In instances where an item is not in stock, we may experience a longer waiting period before we can ship your order. We appreciate your understanding and patience in these situations and assure you that we make every effort to fulfill your order as soon as possible.


If you haven’t received an order confirmation by email shortly after you have completed your order, it may be due to an error that has occurred with your purchase.

Contact us in out live chat or at, and we’ll help you get the information you need.


The account information you enter when purchasing products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider have access to this information. Thus, no one else sees or stores the information about you. When purchasing with a credit card, the amount will be deducted from your account as soon as the goods depart from Copenhagen Grooming.

We accept Visa Card and Mastercard from all countries.
In the countries stated below we also use the following alternative payment methods:
Denmark: MobilePay & Dankort Sweden: Klarna Germany: Klarna & Paypal Netherlands: Ideal


Complaints must be made within 14 days after receiving the goods, and the buyer is thus required to check the products as soon as possible after arrival.


Copenhagen Grooming is not liable for direct or indirect loss as a result of the products ordered arriving late at the buyer’s address or the items ordered suffer from defects when the delay or errors are due to the buyer’s act or omission or circumstances beyond Copenhagen Grooming’s control. Examples: war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, labor conflicts of all kinds, including strike and lockout or similar events. Copenhagen Grooming does not provide a self-guarantee for any products ordered, and the buyer only obtains the guarantees that the manufacturer issues to the buyer.


No personal information registered on will at any time be transferred, sold, or made available to third parties. All information is stored reliably and is only available to trusted employees at Copenhagen Grooming.
Any electronic payments are secured with encrypted methods through the webshop system. The store system uses so-called cookies to control the contents of the shopping cart. We use these cookies to recognize you and, for example, remember which items are in your shopping cart when shopping online at During a purchase, we will provide us with your name, address, and email address. This information is used exclusively for processing your order. The information is transmitted and stored electronically and stored for five years, cf. the Accounting Act. The actual “contract” (purchase agreement) is not stored at in a way you can log in and see/change status later. In addition, we register the IP address from which computer purchases are made. The information finds typically no use but can be used in a possible police investigation. The IP address is kept for as long as it is necessary concerning a possible police investigation. All fake orders are filed.

You can optionally get your email address on our mailing list at, so you receive regular news and other information from us. This service can be subscribed and unsubscribed at any time, as desired. this can be done at the bottom of a newsletter or by reaching out to customer support at Cf. The Personal Data Act, we provide information on request, and by any objections, we make deletions to the extent desired. The CEO and the employees of LMFHA ApS have access to the information that is registered about you. As registered with LMFHA ApS, you are always entitled to object to the registration. You also have the right to understand what information is logged about you. These rights are under the Personal Data Act.

Refund Policy

All returns must be made in agreement with Customer Service. If products are returned without dialogue with Customer Service, otherwise the refund may be missed.

You have the right to cancel your order within 14 days from the day you receive your product. After notifying us about the cancellation, you have 14 days to return the item/items.

To undo a purchase, the packaging and product must appear in mint condition and be completely unused so the product still can be sold. If the returned goods differ from the above, we reserve the right to make a reduced refund.

If you make use of your right to cancel an order within 14 days, we refund all your payments for the order including shipping costs (however, if you have chosen faster and more expensive delivery than our standard delivery, these extra costs will not be refunded). The money will be refunded with the same payment method/to the same card you have used for payment.

You always have the right to a minimum 2-year guarantee for faulty goods. If you wish to claim a valid error on an ordered item, please contact us as soon as possible after you have discovered the mistake.

Always contact our support at before returning goods, as the processing of your return case may otherwise be delayed.

If you are returning your goods after 14 days from you received the package, you must pay for the return of the package. If the fault is on our side, we will of course cover the expenses. Products returned unstamped or paid with a “cash on delivery” are refused receipt. When returning products, please use a distribution company that offers tracking - please don't use any alternative package distributors, this makes it impossible to track the item if these should be lost during return shipping. You should ship the item adequately packaged with a copy of the invoice and please state clearly the reason for the return on the return form.

Return address:

Copenhagen Grooming
Kildebrøndevej 42,
2670 Greve Strand

CVR: 39056526

You can also cancel your purchase by refusing the receipt of the shipment.

These return rules apply to all items sold as distance sales (and for private sales).

The webshop is powered by,
Copenhagen Grooming (Lmfha ApS)
Bispevej 4A,
2400 København NV,

Org. no: DK39056526
Phone +4578768484

Welcome to our FAQ section

We have compiled a list of frequently asked questions to help you find the answers you’re looking for quickly and easily. If you can’t find the information you need here, we encourage you to visit the individual product pages for more specific product information.

In addition, our Blog Universe and Video Guides are great resources for insights, tips and detailed instructions on our offerings. They may have just what you’re looking for! If you need further assistance, our customer support agents are ready to help you right here in the chat. We’re here to make sure you have the best possible experience with our products and services.


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