Policies & Terms

PRODUCT INFORMATION

At Copenhagen Grooming, the essential characteristics of our productsthe product are disclosed, for further information or questions about existing information, please check the FAQ related to the products or send an email to support@cphgrooming.com.

PRICES

Prices are subject to change frequently. We cannot adjust current pricing based on previous offers or promotions once the purchase has been made. When a buyer places an order and it is accepted by Copenhagen Grooming, the billing will be based on the price valid on the order date. In EU countries, all prices include VAT. For orders outside the EU, prices do not include VAT, except for Norway where VAT is included in the online price (as we are registered under the VOEC scheme). These pricing details are clearly indicated on each product page and in your shopping cart.

We do not covers costs for import fees for countries outside the EU. We therefore advise customers to familiarize themselves with their country’s import regulations and compliance requirements. We cannot predict these costs as customs policies and import duties differ significantly across countries. It’s crucial to understand and follow your region’s import requirements, as they can vary based on your country’s laws and customs regulations. We suggest contacting local authorities or checking their official websites for information about any applicable import duties or charges on your goods.

As the importer, you are responsible for ensuring compliance with all relevant regulations to facilitate a smooth import process. The customer is fully responsible for all postal fees, costs of return shipments, customs fees, and handling charges if they choose to reject a package due to import duties or taxes.

ORDER

The purchaser’s order from https://cphgrooming.com/ does not constitute a binding acceptance, but a mandatory offer to Copenhagen Grooming to purchase the item under the terms stated. A binding agreement between the buyer and Copenhagen Grooming is only concluded when Copenhagen Grooming accepts an offer by the buyer on an Order Confirmation.

PAYMENT

The account information you enter when purchasing products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider have access to this information. Thus, no one else sees or stores the information about you. When purchasing with a credit card, the amount will be deducted from your account as soon as the goods depart from Copenhagen Grooming.

We accept Visa Card and Mastercard from all countries.
In the countries stated below we also use the following alternative payment methods:
Denmark: MobilePay & Dankort Sweden: Klarna Germany: Klarna & Paypal Netherlands: Ideal

COMPLAINTS

Complaints must be made within 14 days after receiving the goods, and the buyer is thus required to check the products as soon as possible after arrival.

DISCLAIMER

Copenhagen Grooming is not liable for direct or indirect loss as a result of the products ordered arriving late at the buyer’s address or the items ordered suffer from defects when the delay or errors are due to the buyer’s act or omission or circumstances beyond Copenhagen Grooming’s control. Examples: war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, labor conflicts of all kinds, including strike and lockout or similar events. Copenhagen Grooming does not provide a self-guarantee for any products ordered, and the buyer only obtains the guarantees that the manufacturer issues to the buyer.

PRIVACY POLICY

No personal information registered on https://cphgrooming.com/ will at any time be transferred, sold, or made available to third parties. All information is stored reliably and is only available to trusted employees at Copenhagen Grooming.
Any electronic payments are secured with encrypted methods through the webshop system. The store system uses so-called cookies to control the contents of the shopping cart. We use these cookies to recognize you and, for example, remember which items are in your shopping cart when shopping online at https://cphgrooming.com/. During a purchase, we will provide us with your name, address, and email address. This information is used exclusively for processing your order. The information is transmitted and stored electronically and stored for five years, cf. the Accounting Act. The actual “contract” (purchase agreement) is not stored at https://cphgrooming.com/ in a way you can log in and see/change status later. In addition, we register the IP address from which computer purchases are made. The information finds typically no use but can be used in a possible police investigation. The IP address is kept for as long as it is necessary concerning a possible police investigation. All fake orders are filed.

You can optionally get your email address on our mailing list at https://cphgrooming.com/, so you receive regular news and other information from us. This service can be subscribed and unsubscribed at any time, as desired. this can be done at the bottom of a newsletter or by reaching out to customer support at support@cphgrooming.com Cf. The Personal Data Act, we provide information on request, and by any objections, we make deletions to the extent desired. The CEO and the employees of LMFHA ApS have access to the information that is registered about you. As registered with LMFHA ApS, you are always entitled to object to the registration. You also have the right to understand what information is logged about you. These rights are under the Personal Data Act.

Information about Copenhagen Grooming Message service.

By using our service, you agree to the following terms and conditions ("Mobile Terms"). We reserve the right to modify or cancel the service and its features without notice. By continuing to use the service after any changes to these terms, you accept the updated terms.

When you consent to our SMS/text messaging service, you agree to receive recurring messages from Copenhagen Grooming through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.  Text messages may be sent using an automatic telephone dialing system or other technology. These messages may include updates, alerts, promotions, and other information related to Copenhagen Grooming products and services. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). Please note that you can opt-out of the service at any time by texting STOP to +18559763160 or using the unsubscribe link provided in the messages.

Participation in our SMS/text messaging service is voluntary, and you are not required to sign up to make purchases from Copenhagen Grooming. However, standard message and data rates may apply, so be sure to check with your wireless provider for details.

For assistance with the service, you can text HELP to +18559763160 or email support@cphgrooming.com.

Please be aware that we may change the shortcode or telephone number used for the service at any time, and we will notify you of any such changes. We are not liable for messages sent to outdated numbers or shortcodes. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

While we strive to deliver messages promptly, we cannot guarantee the delivery of information through the service. By using the service, you agree that we are not liable for any failed, delayed, or misdirected messages, or any actions taken in reliance on the information provided.

Your privacy is important to us. For details on how we collect and use your personal information, please refer to our Privacy Notice.

Cookie Policy

Our Commitment to Data Privacy

At Copenhagen Grooming, accessible at https://cphgrooming.com/, we prioritize data privacy and are committed to handling your personal information transparently. This document outlines our practices regarding the collection, use, and protection of your personal data.

Data Collection and Use

We gather information about all visitors to our website to enhance user experience, evaluate the use of different site elements, and support our marketing efforts. This collection complies with current legislation and the EU General Data Protection Regulation (GDPR). The data we collect includes your IP address, navigation patterns on the site, and if you subscribe to our newsletter or log in, additional information to facilitate future visits.

Utilization of Google Analytics

We employ Google Analytics to analyze site traffic, aiding in improving your user experience.

Types of Data Collected

We collect data through cookies, capturing your IP address, selections made on the site, items in your basket, and your clicks. Upon purchase, we access demographic data, email addresses, payment details, purchase frequency, and order timing. We also monitor interactions with our emails, including open and click rates, reading duration, email type, and domain.

Purpose of Data Collection

• Customer Service: To respond to inquiries about orders and correct any issues.
• Marketing: To tailor product offerings and provide personalized recommendations and customer experiences.
• Compliance: For legal obligations related to purchases, invoicing, and customer service.
• Fraud Prevention: To prevent fraud and conduct risk assessments.
• Customer Profiling: Based on collected data, we create individual customer profiles to offer personalized deals.
  

Data Retention Duration

We store your personal information as long as necessary for legal, tax, regulatory purposes, or other lawful business needs.

Understanding Cookies

Cookies are small text files stored on your computer to recognize repeat visits. They are non-sensitive and necessary for certain website services.

Browsing Data Collection

We track browsing behavior to improve your experience, including brand searches and product interests. Unfinished purchases may prompt a reminder email, which you can opt out of.

Analytical Tools and Third-Party Cookies

We use analytical tools like Google Analytics for demographic and user statistics, and third-party cookies to gather data. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Marketing and Re-targeting

We partner with platforms like Facebook, Instagram, and Google for targeted advertising. You have the option to opt out of such advertisements.

Functionality Cookies

Technical cookies enhance website functionality, such as remembering basket contents and favorite products.

Cookie Management

You can block, delete, or get notifications for cookies. Altering cookie settings may affect your user experience on our site.

Contacting Us Regarding Your Data

For inquiries or corrections regarding your personal data, please contact us at support@cphgrooming.com. You can also object to data collection under GDPR rules. Complaints about data processing can be directed to the Information Commissioner's Office.

Data Protection

We are legally obliged to store your data securely and confidentially. However, internet data transfer carries inherent risks. We continuously update and erase personal data as needed.

Policy Updates

Our policy may be updated periodically. Major changes will be communicated directly.

If you have any questions or concerns, you can contact our customer service team on our Livechat, by e-mail at support@cphgrooming.com, or by phone at +45 78 76 84 84

Subject to change

Copenhagen Grooming reserves the right to change and update the terms and conditions that apply to this website. It is therefore essential that you keep up to date on changes.

Delivery Time

At Copenhagen Grooming, we understand the importance of receiving your orders promptly. Typically, our delivery time ranges from 5 to 12 business days for all items that are in stock. We are committed to dispatching your products as quickly as possible to ensure a smooth and efficient delivery experience.

We take great care in delivering your goods safely and securely. To enhance your shopping experience, we offer free shipping for all purchases over $112, whether it's to your private address or business location. For orders less than this amount, you can easily find the applicable shipping cost at the checkout page.

Please be aware that if you choose to have the product delivered without a signature, Copenhagen Grooming cannot assume liability for any products that are lost or damaged upon delivery. For more detailed information about our shipping prices, please refer to the relevant section below.

In instances where an item is not in stock, we may experience a longer waiting period before we can ship your order. We appreciate your understanding and patience in these situations and assure you that we make every effort to fulfill your order as soon as possible.

Cancellation and Return

At Copenhagen Grooming, we offer you the flexibility to cancel your order within 14 days of receiving your products. If you decide to cancel, please notify us, and then you have an additional 14 days to return the item(s).

To be eligible for a return, the item(s) must be in mint condition, unused, and their original packaging, ensuring they are still sellable. If the returned goods do not meet these criteria, we reserve the right to issue a partial refund.

Please note that while we refund the full cost of your order in the event of a cancellation within the 14-day period, we do not refund the shipping costs if you choose to return the products. Additionally, if you opted for a faster and more expensive delivery method than our standard shipping, then the extra costs incurred will also not be refunded. Refunds will be processed using the same payment method or card originally used for the purchase.

You are entitled to a minimum 2-year guarantee for any faulty goods. If you identify a valid issue with your purchase, please contact us at your earliest convenience to address the problem.

Before returning any goods, please reach out to our support team in our Live chat or at support@cphgrooming.com. This ensures your return is processed efficiently and without unnecessary delays.

If you return goods after the 14-day period from receipt we unfortunately cant reimburse your order. However, if the return is due to an error on our part, Copenhagen Grooming will cover the return expenses. We do not accept products sent back unstamped or with “cash on delivery.” 

When returning items, please use a distribution company that offers tracking to avoid loss during shipping. Ensure the item is adequately packaged, include a copy of the invoice, and clearly state the reason for return on the return form.

Return Address:

Copenhagen Grooming
Kildebrøndevej 42,
2670 Greve Strand,
Denmark
CVR: 39056526

These return policies apply to all items sold as distance sales and for private sales.

Webshop Information:

Powered by Copenhagen Grooming (Lmfha ApS)

Bispevej 4A, 2400 København NV, Denmark

Org. no: DK39056526

Phone: +4578768484

Good advice on delivery

Copenhagen Grooming cannot be held liable for costs that a delivery failure may result. Please check the package for damages and defects before signing the consignment note. If you are in any doubt that the product may be damaged due to small defects in the package, you can receive the item with reservations. (This is written on the consignment note). If the packaging/item is visually damaged, refuse to receive it and let the distributor company take it with them on their return.

Do you have any further questions regarding delivery, please contact us!

Shipping prices

The specific shipping costs are determined and displayed during the checkout process.

For deliveries outside the European Union, customs or import duties are applied once the package arrives in the destination country. The recipient of the package is responsible for paying these fees. Regrettably, we are unable to predict these costs, as customs policies and import duties differ greatly across countries. The customer is fully liable for all postal expenses, costs of returning the shipment, customs fees, and handling charges if they choose to reject a package due to import duties or taxes.

Shipping policies

Our delivery time is usually 4-8 business days for all items in stock.

Your goods will be delivered safely and securely. There is free shipping to your private address or business address on all purchases over $ 112t. If your purchase is below this amount, please find shipping price at the checkout page.

Note! If you have consented to the product being placed without a signature, Copenhagen Grooming cannot be held liable for lost or damaged products upon delivery.

We always try to deliver the item as soon as possible. If the item is not in stock, there may be a longer waiting time.

You have the right to cancel your order within 14 days from the day you receive your product. After notifying us about the cancellation, you have 14 days to return the item/items.

To undo a purchase, the packaging and product must appear in mint condition and be completely unused so the product still can be sold. If the returned goods differ from the above, we reserve the right to make a reduced refund.

If you make use of your right to cancel an order within 14 days, we refund all your payments for the order excluding shipping costs. The money will be refunded with the same payment method/to the same card you have used for payment.

You always have the right to a minimum 2-year guarantee for faulty goods. If you wish to claim a valid error on an ordered item, please contact us as soon as possible after you have discovered the mistake.

Always contact our support at support@cphgrooming.com before returning goods, as the processing of your return case may otherwise be delayed.

If you are returning your goods after 14 days from you received the package, you must pay for the return of the package. If the fault is on our side, we will of course cover the expenses. Products returned unstamped or paid with a “cash on delivery” are refused receipt. When returning products, please use a distribution company that offers tracking - please don't use any alternative package distributors, this makes it impossible to track the item if these should be lost during return shipping. You should ship the item adequately packaged with a copy of the invoice and please state clearly the reason for the return on the return form.

Return address:

Copenhagen Grooming
Kildebrøndevej 42,
2670 Greve Strand
Denmark

CVR: 39056526

You can also cancel your purchase by refusing the receipt of the shipment.

These return rules apply to all items sold as distance sales (and for private sales).

The webshop is powered by,
Copenhagen Grooming (Lmfha ApS)
Bispevej 4A,
2400 København NV,
Denmark

Org. no: DK39056526
Phone +4578768484

Good advice on delivery

Copenhagen Grooming cannot be held liable for costs that a failure to delivery may result. Please check the package for damages and defects before signing the consignment note. If you are in any doubt that the product may be damaged due to small defects in the package, you can receive the item with reservations. (This is written on the consignment note). If the packaging/item is visually damaged, refuse to receive it and let the distributor company take it with them on their return.

Do you have any further questions regarding delivery, please contact us!

The exact prices are tracked and stated in the purchase process.

Growth Guarantee

At Copenhagen Grooming, we recognize that the process of beard growth is highly individualized, with outcomes that can significantly differ from person to person. Some individuals may observe swift improvements attributable to their favorable response to our active ingredients, whereas others might experience a more incremental progression. In alignment with our dedication to supporting your beard growth endeavors, we are pleased to present our Growth Guarantee. This guarantee is extended to customers who, despite correct usage of our products as per our guidelines, do not observe the expected results within the stipulated timeframe.

Eligibility for the Guarantee

To qualify for our Growth Guarantee, the following criteria must be met:

Consistent Use: You must have used our products consistently, as directed, for a consecutive period of 150 days. The recommended usage guidelines are detailed on the individual product site at our website.

Proper Application: The products must be applied according to the instructions provided on our website. Any deviation from these recommended practices may impact your results and, consequently, your eligibility for the guarantee.

No Interruptions: If you have shaved, trimmed significantly, or used other beard growth-related products during the 150-day period, it may affect the effectiveness of our products. Such actions disqualify you from claiming the guarantee.

Documentation: It is essential to document your beard growth journey with monthly photographs to support your claim.

Additionally, please note that the Beard Growth Guarantee is limited to one claim per customer. Also, note that growth-related supplements are not covered under this guarantee. The guarantee applies solely to our Beard Growth Ki and the products within. 

How to Claim Your Guarantee

Our confidence in the effectiveness of the Beard Growth Kit allows us to offer this unique guarantee. If you do not observe any results after diligently using the Beard Growth Kit for the specified period, you may be eligible for reimbursement.

To claim your Beard Growth Guarantee follow the instructions here:  https://cphgrooming.com/pages/guarantees

Should you have any questions regarding this guarantee you can check our FAQ or write to our customer service team in the live chat.

Product Return Policy

The return of products is a prerequisite for receiving warranty services. This policy is implemented to ensure proper disposal of empty packaging and to facilitate studies that may contribute to the enhancement of our products in the future. Please note that customers are responsible for covering all expenses associated with the return of products. It's entirely up to you which delivery provider you choose, but the package must be sent directly to our warehouse and not to a parcel box.