You have the right to cancel your order within 14 days of receiving your product. After notifying us about the cancellation, you have 14 days to return the item/items. Always contact our support team at support@cphgrooming.com before returning goods; otherwise, the return may not be accepted. 

You can also cancel your purchase by refusing the shipment receipt.

If you use your right to cancel an order within 14 days, we will refund your payments for the order, but the refund will not include shipping costs. The money will be refunded using the same payment method or to the same card you used for payment.

You have 14 days to return the item/items. 

If you are returning your goods after 14 days after you received the package, you must pay for the return. If the fault is on our side, we will, of course, cover the expenses. Products returned unstamped or paid with a “cash on delivery” are refused receipt. When returning products, please use a distribution company that offers tracking - please don't use any alternative package distributors; this makes it impossible to track the item if it should be lost during return shipping. You should ship the item adequately packaged with a copy of the invoice and clearly state the reason for the return on the return form.

Return address:

Copenhagen Grooming
Kildebrøndevej 42,
2670 Greve Strand
Denmark

These return rules apply to all items sold as distance sales (and for private sales).

To undo a purchase, the packaging and product must be in mint condition and completely unused so the product can still be sold. If the returned goods differ from the above, we reserve the right to make a reduced refund.

You always have the right to a minimum 2-year guarantee for faulty goods. If you wish to claim a valid error on an ordered item, please contact us immediately after discovering the mistake.

For Money Back Guarantee-related returns, find more information here.

At Copenhagen Grooming, we recognize that beard growth is highly individualized, with outcomes that can significantly differ from person to person. Some individuals may observe swift improvements attributable to their favorable response to our active ingredients, whereas others might experience a more incremental progression. We are pleased to present our Money Back Guarantee in alignment with our dedication to supporting your beard growth endeavors. This guarantee is extended to customers who do not observe the expected results within the stipulated timeframe despite the correct usage of our products as per our guidelines.

To qualify for our Money Back Guarantee, the following criteria must be met:

Consistent Use: You must have used our products consistently, as directed, for a consecutive period of 150 days. The recommended usage guidelines are detailed on the individual product site at our website.

Proper Application: The products must be applied according to the instructions provided on our website. Any deviation from these recommended practices may impact your results and, consequently, your eligibility for the guarantee.

No Interruptions: If you have shaved, trimmed significantly, or used other beard growth-related products during the 150-day period, it may affect the effectiveness of our products. Such actions disqualify you from claiming the guarantee.

Documenting your beard growth journey with monthly photographs to support your claim is essential.

Additionally, please note that the Money Back Guarantee is limited to one claim per customer. Also, note that growth-related supplements are not covered under this guarantee. The guarantee applies solely to our Beard Growth Kit and the products within.

Our confidence in the effectiveness of the Beard Growth Kit allows us to offer this unique guarantee. You may be eligible for reimbursement if you do not observe any results after diligently using the Beard Growth Kit for the specified period.

To claim your Beard Growth Guarantee, follow the instructions here. 

If you have any questions about this guarantee, please check our FAQ or contact our customer service team in the live chat.

Return of remaining products once the guarantee has been approved
Returning the products is a prerequisite for receiving warranty services. This policy is implemented to ensure proper disposal of empty packaging and to facilitate studies that may contribute to the enhancement of our products in the future. Please note that customers are responsible for covering all expenses associated with the return of products. It's entirely up to you which delivery provider you choose, but the package must be sent directly to our warehouse and not to a parcel box.

No personal information registered on https://cphgrooming.com/ will ever be transferred, sold, or made available to third parties. All information is stored reliably and is only available to trusted employees at Copenhagen Grooming.

Any electronic payments are secured with encrypted methods through the webshop system. The store system uses so-called cookies to control the contents of the shopping cart. We use these cookies to recognize you and, for example, remember which items are in your shopping cart when shopping online at https://cphgrooming.com/. 

We will collect your name, address, and email address during a purchase. This information is used exclusively to process your order. The information is transmitted and stored electronically for five years, cf. the Accounting Act. The actual “contract” (purchase agreement) is not stored at https://cphgrooming.com/, so you can log in and see/change status later. In addition, we register the IP address from which computer purchases are made. The information is typically useless but can be used in a possible police investigation. The IP address is kept for as long as necessary concerning a possible police investigation. All fake orders are filed.

You can optionally get your email address on our mailing list at https://cphgrooming.com/, so you receive regular news and other information from us. This service can be subscribed to and unsubscribed at any time. this can be done at the bottom of a newsletter or by contacting customer support at support@cphgrooming.com Cf. The Personal Data Act, we provide information on request, and by any objections, we make deletions to the extent desired. 

The CEO and the employees of LMFHA ApS have access to the information registered about you. As registered with LMFHA ApS, you are always entitled to object to the registration. You also have the right to understand what information is logged about you. These rights are under the Personal Data Act.

Information about Copenhagen Grooming Message service.

Using our service, you agree to the following terms and conditions ("Mobile Terms"). We reserve the right to modify or cancel the service and its features without notice. You accept the updated terms by continuing to use the service after any changes to these terms.

When you consent to our SMS/text messaging service, you agree to receive recurring messages from Copenhagen Grooming through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.  Text messages may be sent using an automatic telephone dialing system or other technology. These messages may include updates, alerts, promotions, and other information about Copenhagen Grooming products and services. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). Please note that you can opt out of the service anytime by texting STOP to +18559763160 or using the unsubscribe link in the messages.

Participation in our SMS/text messaging service is voluntary, and you are not required to sign up to purchase from Copenhagen Grooming. However, standard message and data rates may apply, so check with your wireless provider for details.

For assistance with the service, you can text HELP to +18559763160 or email support@cphgrooming.com.

Please be aware that we may change the shortcode or telephone number used for the service at any time, and we will notify you of any such changes. We are not liable for messages sent to outdated numbers or shortcodes. You agree to provide us with a valid mobile number. If you get a new mobile number, you must sign up for the program with your new number.

While we strive to deliver messages promptly, we cannot guarantee information delivery through the service. By using the service, you agree that we are not liable for any failed, delayed, or misdirected messages or actions taken relying on the information provided.

We value your privacy. Our Privacy Notice provides details on how we collect and use your personal information.

Cookies are small text files stored on your computer to recognize repeat visits. They are non-sensitive and necessary for certain website services.

Browsing Data Collection
We track browsing behavior to improve your experience, including brand searches and product interests. Unfinished purchases may prompt a reminder email, which you can opt out of.

Functionality Cookies
Technical cookies enhance website functionality, such as remembering basket contents and favorite products.

Cookie Management
You can block, delete, or get notifications for cookies. Altering cookie settings may affect your user experience on our site.

At Copenhagen Grooming, accessible at https://cphgrooming.com/, we prioritize data privacy and are committed to handling your personal information transparently. This document outlines our practices regarding collecting, using, and protecting your personal data.

We gather information about all visitors to our website to enhance user experience, evaluate the use of different site elements, and support our marketing efforts. This collection complies with current legislation and the EU General Data Protection Regulation (GDPR). The data we collect includes your IP address, navigation patterns on the site, and additional information to facilitate future visits if you subscribe to our newsletter or log in.

Data Protection
We are legally obliged to store your data securely and confidentially. However, internet data transfer carries inherent risks. We continuously update and erase personal data as needed.

We collect data through cookies, capturing your IP address, selections made on the site, items in your basket, and your clicks. We access demographic data, email addresses, payment details, purchase frequency, and order timing upon purchase. We also monitor interactions with our emails, including open and click rates, reading duration, email type, and domain.

Purpose of Data Collection

• Customer Service: To respond to inquiries about orders and correct any issues.
• Marketing: To tailor product offerings and provide personalized recommendations and customer experiences.
• Compliance: For legal obligations related to purchases, invoicing, and customer service.
• Fraud Prevention: To prevent fraud and conduct risk assessments.
• Customer Profiling: We create individual customer profiles to offer personalized deals based on collected data.

We store your personal information only as long as necessary for legal, tax, regulatory, or other lawful business purposes.

We employ Google Analytics to analyze site traffic, aiding in improving your user experience.

We use analytical tools like Google Analytics for demographic and user statistics and third-party cookies to gather data. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Marketing and Re-targeting
We partner with platforms like Facebook, Instagram, and Google to offer targeted advertising. You can opt out of these advertisements.

Policy Updates
Our policy may be updated periodically. Major changes will be communicated directly.

If you have any questions or concerns, you can contact our customer service team on our Livechat, by e-mail at support@cphgrooming.com, or by phone at +45 78 76 84 84

Contacting Us Regarding Your Data
For inquiries or corrections regarding your personal data, please contact us at support@cphgrooming.com. You can also object to data collection under GDPR rules. Complaints about data processing can be directed to the Information Commissioner's Office.

At Copenhagen Grooming, the essential characteristics of our products are disclosed; for further information or questions about existing information, please check the FAQ related to the products or email support@cphgrooming.com.

Prices are subject to change frequently. We cannot adjust current pricing based on previous offers or promotions once the purchase has been made. When a buyer places an order and it is accepted by Copenhagen Grooming, the billing will be based on the price valid on the order date.

In EU countries, all prices include VAT.

For orders outside the EU, prices do not include VAT, except for Norway, where VAT is included in the online price (as we are registered under the VOEC scheme). These pricing details are clearly indicated on each product page and in your shopping cart.

We do not covers costs for import fees for countries outside the EU. We therefore advise customers to familiarize themselves with their country’s import regulations and compliance requirements. We cannot predict these costs as customs policies and import duties differ significantly across countries. 

Understanding and following your region’s import requirements is crucial, as they can vary based on your country’s laws and customs regulations. We suggest contacting local authorities or checking their official websites for information about applicable import duties or charges on your goods.

As the importer, you ensure compliance with all relevant regulations to facilitate a smooth import process. The customer is fully responsible for all postal fees, costs of return shipments, customs fees, and handling charges if they choose to reject a package due to import duties or taxes.

The purchaser’s order from https://cphgrooming.com/ does not constitute a binding acceptance but a mandatory offer to Copenhagen Grooming to purchase the item under the stated terms. A binding agreement between the buyer and Copenhagen Grooming is only concluded when Copenhagen Grooming accepts the buyer's offer on an Order Confirmation.

The account information you enter when purchasing products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider can access this information. Thus, no one else sees or stores the information about you. When purchasing with a credit card, the amount will be deducted from your account as soon as the goods depart from Copenhagen Grooming.

We accept Visa Card and Mastercard from all countries.
In the countries stated below, we also use the following alternative payment methods:

Denmark: MobilePay & Dankort 

Sweden: Klarna 

Germany: Klarna & Paypal 

Netherlands: Ideal

Complaints must be made within 14 days after receiving the goods, and the buyer is thus required to check the products as soon as possible after arrival.

Copenhagen Grooming is not liable for direct or indirect loss due to the products ordered arriving late at the buyer’s address or the items ordered suffering from defects when the delay or errors are due to the buyer’s act or omission or circumstances beyond Copenhagen Grooming’s control. 

Examples: war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, and labor conflicts of all kinds, including strikes and lockouts or similar events. 

Copenhagen Grooming does not provide a self-guarantee for any products ordered, and the buyer only obtains the guarantees that the manufacturer issues to the buyer.

Copenhagen Grooming reserves the right to change and update the terms and conditions that apply to this website. Therefore, it is essential that you keep up to date on changes.

The webshop is powered by,
Copenhagen Grooming (Lmfha ApS)
Bispevej 4A,
2400 København NV,
Denmark

Org. no: DK39056526
Phone +4578768484